Returns & Refunds

At Munaki, every order is made with care and prepared specifically for you.

Because our products are made to order, we encourage you to carefully review your device model, color, finish, and personalization details before placing your order.

Something isn't right? We're here to help.

If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of receiving your package.

Simply email us at hello@munaki.com with your order number and a few photos of the issue. We'll take care of it and happily send you a replacement at no extra cost.

Made to Order. Made for You.

Our products are made to order based on the options selected at checkout.

For this reason, we do not offer voluntary exchanges or refunds for:

• Choosing the wrong phone model
• Selecting the wrong color or finish
• Incorrect personalization details
• Change of mind
• Simply no longer wanting the item
• Sale items, discounted items or gift cards

Please double-check your phone model and order details before placing your order. Once your order enters production, we may no longer be able to make changes or cancellations.

Approved Returns

When a return is approved, the item must be:

✔ Unused and in its original condition
✔ In its original packaging
✔ Returned within the applicable return period
✔ Accompanied by your order number or proof of purchase

For approved returns where the customer is responsible for return shipping, the return must be sent to our designated return address in Madrid, Spain.

For items that arrive damaged, defective, or incorrect due to an error on our part, we'll cover the return and replacement costs. 🤍

Refunds

Once an approved return is received and checked, we'll confirm your refund by email.

Approved refunds are issued to the original payment method. Please allow a few business days for your bank or payment provider to process the refund.

A little reminder before you order ✨

Check your model. Check your details. Then hit order.

Because every order is made just for you, a quick double-check helps make sure you receive exactly what you were expecting — while helping us avoid unnecessary production and waste. 🌿

Order Cancellations

Changed your mind right after placing your order? No worries.

You can request a cancellation within 1 hour of placing your order by emailing us at hello@munaki.com.

After 1 hour, your order may already be in production and we may no longer be able to make changes or cancel it.